We Protect Before You Connect



We know how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer and store your information. This Privacy Policy provides an overview of our information practices. The Privacy Policy applies to FIOHO products, website as well as online application that refer to or link to the Privacy Policy (collectively, our “Services”).

While this Privacy Policy applies to all our Services, we have also provided certain specific privacy supplements that contain additional information about our practices in connection with particular Services. Additional consent will be obtained for certain data processing activities.

Please note that the Privacy Policy applies to your usage of FIOHO devices (which are among the Services covered by this Privacy Policy, along with our websites and online applications. It is important that you read the Privacy Policy carefully because anytime you use our Services, you consent to the practices we describe in the Privacy Policy. If you do not agree to the practices described in the Privacy Policy, you should refrain from using our Services.

It is also important that you regularly check the website for updates in the Privacy Policy. Though if we update the Privacy Policy, we will let you know about the changes by placing a note on the relevant Services. By accessing or using our Services after we have placed such a notice, you consent to the new practice(s) identified in the update. The most current version of the Privacy Policy will always be available herein the website.


We collect your information during your usage of the Website or when you avail any of the services or the products available on the Website, either as a registered user or otherwise. The information collected may consist of: • Your Personal Information including your name, age, address, email id, phone number, date of birth, gender or any other sensitive personal data or information. • Non-personal information which may include your geographical location & your telecom service provider may be accessed as well. We may receive your Information from a third party such as social media. In such a case, only the information which is meant to be shared by the social media handle will be fetched, such as your profile picture, email address or friends list, in addition to any information that you have made public. When you access the Website or even otherwise deal with any of the FIOHO entities through social media, you are authorizing FIOHO to collect, store, use and retain such information and content in accordance with the terms of this Privacy Policy.

Your information will mostly be stored in electronic form, however certain data may be stored in physical form. We may enter into agreements with respective third parties to store or process your information and such third parties may have their own security measures to safeguard your information.

FIOHO collects your information solely for the purpose of providing you the product or the service which includes but is not limited to the following (“Purpose”):

• To inform you about various products and services offered on our Website.

• To address your queries and resolve your concerns pertaining to any service or product that you were looking for.

• To send you survey and marketing communication or facilitate various programs and initiatives launched either by us or a third party which we believe may be of interest to you.

• To facilitate your usage of the website and improve our products, services or content on the Website.

• To review Website performance and perform data analysis to offer better experience.

• To protect the integrity of our Website.

• To implement information security practices, determine any security breaches, contaminant or computer virus, investigate/prevent/take action against illegal activities and suspected fraud.


Any service or product accessed using our Website may be provided either by FIOHO or its vendor, dealer or any other third party (“other entities”) which is registered with FIOHO to render the services or provide products through the Website. You acknowledge and agree that FIOHO may share, disclose, transfer or part with your information to other entities depending upon the type of service or product you are looking for or for one or more of the permissible purposes. FIOHO may also share your personal or non-personal information wherever required for provision of the service or product; and you provide FIOHO your unconditional consent to do the same. We use third parties such as payment gateway, pre-paid cards etc. to enable you to make payments for buying products or availing services on the Website. When you sign up for these services, you can even save your card details for future reference and faster future payments. In such a case, we may share your relevant information, as necessary to the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties’ policies, terms and conditions and we are not in any manner responsible or liable to you or any third party for any delay or failure at their end in processing the payments.

In addition to this, FIOHO reserves the right to share your Information with any Government Agency or other authorized law enforcement agencies (LEAs) mandated under law to obtain your information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences etc.